Customer Support Line 1-800-689-9554
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Customer Support

We are here to answer your questions and help you in any way we can

At Protect Your Home, we appreciate your business and look forward to answering any questions you have. You have the option to view other frequently asked questions on our FAQ Page or by speaking with one of our representatives via web chat or phone. Thank you for your interest in Protect Your Home and ADT home security.

Do you have a question or concern about your recent security system installation?

Call our customer support team at 1-800-689-9554.

Our customer support team can assist you with any of the following needs:

  • Rescheduling and cancellations
  • Equipment questions
  • Troubleshooting
  • Billing and payment
  • Monitoring Service

Our business hours are: Mon-Fri 8:00am-12:00am, Sat 8:00am-8:00pm, Sun 11:00am-7:00pm EST.

You can email us at and we will respond to your request within 48 hours, or you may speak with one of our service representatives by calling 1-800-689-9554.
If you reach us after hours, a representative will return your call the next business day. You may also email us at and we will respond to your request within 48 hours.

To view Frequently Asked Questions click here.

Watch our How To Videos to learn how to work your new home security system from Protect Your Home.

Are you an existing ADT customer?

If you are a current ADT customer and need assistance with your monitoring service or equipment, please contact ADT at 1-866-746-7238.