Frequently Asked Questions
In many areas throughout the U.S., we offer same-day installation. In most cases, we can have a Security Advisor to your home in 24 to 48 hours. Call 1-800-580-1342 for availability.
If you arm the system to “Stay”, but someone still needs to leave the house (for example, your spouse is leaving for work in the morning and you arm the alarm before he or she leaves), they will have 3 minutes to exit your home before the security system is activated.
First, ensure security system is disarmed. Then follow the steps listed below keeping in mind that if 15 seconds elapse between you pressing any keys, the system goes back to it’s main date and time screen.To change your master code:
To disarm or turn off your security system, simply enter your four-digit security code. Please note that fire, carbon, flood and all other safety devices stay on 24 hours a day.
Before arming your home security system, it is important to make sure all of your doors/windows (a zone) are secure. This is indicated by a green check mark next to the LCD screen. If the check mark is not lit, this means a zone is not secure. In the event a zone is not secure, use the scroll buttons [<>] on the top left side of your touchpad to find any unsecure zones. A zone will usually be considered not secure if a window (a zone) is open or you have your system set to bypass a certain zone. If a zone is not secure, secure it (whether via bypassing on the control panel or by physically closing the door or window) and check the system again.