FAQ: Moving

Picture4 Do you have questions about your eligibility for getting a home security system? If you’re renting an apartment or house, or if you’re moving frequently due to work, it can seem as if you’ll never be able to really help protect your home and belongings. Luckily, that doesn’t have to be the case! More people are eligible for home security systems than one would normally guess—and the process of moving and changing locations is actually a pretty simple process. Here we’ll answer some of the most common questions concerning home security for those moving or renting:

Do I Have to Be a Homeowner to Get a Home Security System?

Technically, you don’t have to be a homeowner to get home security. The only stipulation for renters is that you might need to get permission from your landlord. Also, what you’re actually renting (a small apartment vs. a house) might determine whether or not you can install a system.

What Happens If I Move?

Moving doesn’t necessarily mean you have to change your plan or stop working with your home security provider. When you initially have a home security system installed, you’re required to pay an installation fee, and you might be hesitant about paying for installation twice—or more—when you move. With our security, we make moving as simple as making a phone call to customer service. Moving shouldn’t affect your sense of security, and we want to make sure you know how the process works if you’re considering a location switch.

I’m Moving and Installing a New Monitored Home Security System. Will I Be Responsible for Two Separate Bills?

Whenever you notify us that you’re moving and want to discontinue service at your current location, you will be billed for the following 30 days, just like you’re billed for rent a month after you tell your landlord or property management company that you plan to discontinue the lease. These 30 days gives us time to process the cancellation. However, if you install a new system at your new home, you can call in to determine what your prorated refund will be. That means you will never pay double for your home security system. If you didn’t find what you needed through these methods, you can always check out our FAQ page on our website. If you still have questions, feel free to give our customer service representatives a call at 1-800-689-9554 and we’ll help you from there.