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FAQ: General Billing

Posted: January 11, 2015

You sign up for home security services and find that something seems off on your first bill. You’re not sure how to check your contract and don’t want your payment to be late simply because you had questions. If you have any questions about your bill or contract, look no further. We’re here to offer you some quick explanations for why your bill might have been higher than expected, why you might have been billed twice, or where you can find a copy of your contract. Here are answers to some of our customer’s frequently asked general billing questions:

Why Is My First Bill Higher Than Expected?

If your first bill is far higher than what your contract outlines, it’s because you’re being prorated for the month your system was installed in addition to the upcoming month. You aren’t actually paying any more than usual; you’re just paying for two months. This bill appears within 72 hours of your installation. After this initial payment, your regular billing will continue each month.

I Was Billed Twice. Why Did This Happen?

When you buy from Protect Your Home, we work with home security vendors to provide you with your security system. You might accidentally get billed twice on your initial payment because Protect Your Home bills you once and the home security vendor also bills you for their services. If such an incident were to occur, you will receive an easy refund within 10-14 business days for credit cards and 30 days for a checking account. After the initial bill, this shouldn’t occur again.

How Do I Request a Copy of My Contract or Check the Balance of My Contract?

Maybe you can’t remember if you paid a bill or not, or you’re unsure exactly what to expect from your bill because you don’t have a copy of your contract. We want to make sure you have all the information you need to continue working with us. That’s why we offer a chat service with customer support teams on our website where you can get quick answers. They’re also available by phone if you call {{Phone800}}. During these conversations, you can request a copy of your contract, and we’ll send you one either through fax or through the U.S. Postal Service. You should feel comfortable about your billing, and you should have access to whatever information you need, anytime. If you didn’t find what you needed through these methods, you can always check out our FAQ page on our website. If you still have questions, feel free to give our customer service representatives a call at {{Phone800}}, and we’ll help you from there.