We love talking to you guys — really! And we want you to continue picking our brains with those smart home security questions that keep us on our toes. But right now, we’re going to take a few moments to address your most common concerns in one place, potentially saving you lots of valuable time. So scroll on — the answer to your question may be only a few clicks away.
How do I test my alarm?
There’s a quick four-step process for testing your alarm:
How often should my alarm system be tested?
We recommend testing your system every 30 days, and after any changes to your phone, Internet or cable service.
How does a door or window sensor work?
A sensor is typically a two-piece magnetic contact. When the system is armed and a door or window is opened, the two parts of the sensor are separated from each other, thereby tripping the alarm. If a protected door or window with a sensor is open, you will not be able to arm the system until it is closed or the zone is bypassed. If a protected door or window is causing false alarms, it may not be securely closed, or the sensor could be damaged. Swelling or contracting of the door or window due to changing weather could also result in false alarms.
Can I move my keypad?
No. Once the keypad is wired into the security panel bus, a trained technician can only move the keypad.
What should I do if a door or window contact falls off?
If a contact becomes dislodged, you can set the system to bypass the zone where that contact is located. This should only be a temporary measure — you should call a technician to permanently correct the issue as soon as possible.
How does the motion detector work?
If someone enters an area covered by a motion detector while the system is armed, the alarm will sound. Motion detectors are sensitive to the slightest movement and can easily cause a false alarm. Balloons, window coverings and roaming pets have all been known to cause a motion detector to set off a false alarm.
How does a glass-break detector work?
A glass-break detector is an alarm system component capable of detecting the high- and low-frequency sounds associated with shattering glass. Slamming doors, breaking dishes and jingling keys can all trigger false alarms.
How do I order yard signs and decals?
You can order new yard signs and decals at MyADT.com under My Account > Order Equipment. You are allowed two yard signs and two decal sets per year for each location monitored by us. The yard signs and decals will arrive in approximately 7-10 business days.
What happens when the alarm goes off?
When the system is tripped, the burglary siren will sound and a signal is sent from your alarm system to the monitoring center. A representative in the monitoring center receives notification via computer that your alarm has been tripped.
Keep reading our blog for more answers to your questions.